Privacy Policy
Effective Date
Oct 17th, 2024
Introduction
Ankr Health (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our telehealth platform powered by generative AI to assist with clinic operations. By using Ankr Health, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Identification Information
Name, address, email, phone number, and other contact details.
Health Information
Medical history, conditions, treatments, prescriptions, and other health-related information needed for virtual clinic consultations.
Usage Data
Information about how you access and use our platform, such as IP address, browser type, access times, and device information.
AI-Generated Data
Information generated by our AI, such as automated clinical notes, scheduling, and other data to assist healthcare providers.
How We Use Your Information
We use your data to:
Provide Services
Facilitate virtual clinic consultations, manage patient records, and assist healthcare providers in delivering care.
Improve Our Platform
Analyze how our services are used to improve efficiency, reliability, and user experience.
AI-Assisted Operations
Use generative AI to simulate clinic staff functions like scheduling, patient data entry, and transcription of medical notes.
Communicate With You
Send appointment reminders, updates about your healthcare, and other relevant information.
Disclosure of Your Information
We may share your personal data under the following circumstances:
With Healthcare Providers
To ensure proper medical care and maintain your medical records.
With Third-Party Service Providers
For functions like data storage, analytics, and customer support.
For Legal Compliance
To comply with legal obligations, protect the rights of Ankr Health, or in the event of an emergency.
Data Security
We implement security measures to protect your personal information, including encryption, access controls, and regular security reviews. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the complete safety of any information you share with us.
Your Rights
You may have the right to:
Access, correct, or delete your personal data.
Object to or restrict the processing of your information.
Request a copy of your data in a portable format.
To exercise these rights, please contact us at help@ankrhealth.com.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect information from children without proper consent.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at help@ankrhealth.com.
